接听电话
1. call back 回电话
2. call for 联系
3. on behalf of 代表
4. hang on 打电话时不挂断
5. talk to sb. 和某人通话
6. in behalf of... 为了.....的利益
7. hold on 稍等
电话中自我介绍
1. Hello, Lucy speaking. May I help you? 你好，我是露西，请问有什么帮你的？
2. Hello,this is Lily from Z Company. May I help you? 您好，我是Z公司的莉莉，有什么能帮您的吗？
3. This is Marry calling from Beijing office. 我是北京办事处的玛丽。
确认对方是谁
1. Who is that speaking, please? 请问您是哪位？
2. Who is that calling? 请问您是？
3. Can I ask who's calling? 我可以问一下您是谁吗？
4. May I have your name, please? 请问您贵姓？
询问找谁
1. May I ask who you are calling for ? 可以问以下您要找谁吗？
2. May I ask who you wish to talk to? 您想跟谁讲话？
3. May I ask who you wish to speak to? 能告诉我您想找谁吗？
4. Who in particular would you like to talk to ? 您想找哪一位呢？
in particular 特别，尤其
5. Who do you wish to talk to ? 您想和哪位通话？
常用句
1. Hello,I am trying to reach David Hacker. 您好，我想找大卫.哈克。
2. Who are you looking for? 请问您找谁？
3. Mr Lee, you are wanted on the phone.李先生，你的电话。
4. Here's a phone call for you.有你的电话
5. Someone's on the phone for you. 有你的电话
6. I'm looking for Dr.Li. Is he in? 我找李医生。请问他在吗？
7. May I ask...？ 我可以问一下......吗？ （是婉转地询问对方要找谁地说法）
8. Is this the Sales Department? 这里是销售部吗？
9. Whom are you calling ? 你找谁？
10. To whom do you wish to speak to ? 你找谁？
