Listening
Quick Serve 1
Quick Serve 2
对话总结
Quick Serve 1
Quick Serve is a home repair company.It provides quick,reliable home repair services to home.Quick Serve 是一家家居维修公司,提供快速可靠的家里的家居维修服务.
Quick serve 一个家居维修公司的名字
home repair 家居维修
quick 快的 迅速的.
reliable 可靠的
Quick Serve handles plumbing and electrical issues 24 hours a day.Quick Serve 处理管道和与电有关的问题,24小时提供.
handle 处理,应付,解决 直接加处理的问题
例: handle customer complaints 处理顾客的投诉 handle the data 处理数据
plumbing 管道,管路系统
electrical 与电有关的
issue 问题,议题.
It also cleans roofs,fixes Internet connections and replaces broken windows.公司也清洁屋顶,修理网络连接,更换坏了的窗户.
roof 房顶
Internet connection 网络连接
replace 更换,更新.
For a small fee,customers subscribe to the service.只需支付少量费用，客户就可以订阅这项服务。
fee 费用 描述费用低:small 描述费用高:large
university fees 上大学的费用
entrance fee 门票费
subscribe 订阅,订购 subscribe to sth.订购某物
subscribe to the service 订购服务
It main customers are the elderly ,which means older people.公司主要的客户是老人,也就是说上了年纪的人.
main 主要的.
elderly 年老的,上了年纪的(带有敬意) the elderly 老人(总称)
There is also a small service charge for each service call.没打一通服务电话,需要交一小笔服务费用.
charge 费用(尤指某一活动或服务的价格) fee更侧重于专业服务费而付出的费用.
service charge 服务费 (国外吃饭账单上如果已经有个 service charge这一项,就不用给小费啦~)
service call 服务电话
The company was established 5 years ago,and is growing rapidly.公司是五年前创立的,而且发展非常迅速.
establish 创立,建立
被动语态 + 一般过去时 was established 5年前是过去的时间,公司五年前 被创立.
The company plans to expand to 10 cities within the next 24 months.公司打算24个月内扩张至10个城市
expand 扩张 增加(动词) expand to 10 cities.扩张到10个城市
within the next 24 months 在接下来24个月内
In each city,there is a small central office in a low-rent area of the city.在每个城市的低租金地界,都有一个总办公室.
central (名词center的形容词形式) 中心的,中央的
central office 中央办公室,总办公室 central London 伦敦的中心地带
rent 租金 low-rent 租金低的(形容词)
The central office handles the business,advertising,payroll and billing.总办公室处理生意,广告,薪资管理还有寄发账单.
advertising 广告,广告业务
payroll 薪资管理
billing 寄发账单
It also takes calls from customers ,either online or by telephone.也接顾客的电话,要么是在线,要么是电话.
take call 接电话
either...or...要么...要么...
When a customer calls in to the central office,a service employee is contacted.当一个顾客电话打进总办公室,会有一位客服被联系到.
call in 打进电话
service employee 客服
contact 联系,联络.
They are not centrally located ,so it's quicker and easier for them to travel to a customer home.
it's + adj + for sb. to do sth.对某人来说做某事是怎么样的
It's good for you to exercise a bit after work.下班以后锻炼一下对你来说是很好的.
located 位于 坐落 centrally located 集中地
Quick Serve 2
Quick Serve has an excellent reputation ,It's prices are reasonable and it's services are efficient.Quick Serve 有着很好的声望,他的价格是合理的,他的服务是高效的.
reputation 名誉,声望
reasonable 合情理的
efficient 高效的
In this type of business ,person to person contact is the key to success.在这种生意中,面对面的接触是成功的关键.
person to person 面对面的 ,直接的. person to person contact 面对面的接触
key 钥匙,最重要的部分,关键 the key to 是什么的关键
the key to success 成功的关键
This kind of word-of-month advertising is very cost efficient.这种口口宣传的方式是非常划算的.
word-of-month 口头的,口碑的. word-of-month advertising 口口相传
cost efficient 合算的,划算的
In other words,quality service provides its own reward to the company.换句话说,高质量服务给公司本身带来奖赏.
in other words 换句话说,换言之
reward 奖赏,奖励,报酬
provide reward to sb. 为某人提供奖励
The company takes great pride in being honest with its customers.公司为诚信对待顾客感到非常骄傲.
honest 诚信
pride 自豪,骄傲(名词) take pride in sth.为...干到自豪,为...感到骄傲
跟动作,动词需要变为ing形式
With the aging population,there are more elderly people who need home repair services.There people need to have
confidence in the service provider.随着人口逐渐老龄化,会有更多的老人需要家居维修的服务.这些老人家需要对提供者有信心
aging 衰老的,变老的 With the aging population 随着人口老龄化
confidence 信心,信任. have confidence in 对...有信心.
service provider 服务提供者,供应商
These people don't mind paying a reasonable fee for high quality service.
high quality service 高质量服务.
mind 作动词:介意,反对,用于疑问句和否定句中 ,don't mind doing sth.不介意做某事
I don't mind working a few more hours in the office.我不介意在办公室多工作几个小时.
mind 作名词: 大脑,头脑.
What do you have in mind? 你有什么想法吗?
The company provide s a range of service plans,each with a different subscription price.公司提供一系列的服务方案,每个方案定价不同.
a range of 一系列... a range of service plan 一系列的服务方案
subscription 动词subscribe 的名词形式 subscription price 订购价格.
The least expensive service plan is called the basic plan.最便宜的套餐叫做基础套餐.
the least expensive 最便宜的(形容词expensive 的最低级形式)
basic 基础的,基本的 the basic plan 基础套餐
In addition ,Quick Service gives bonus points to customers for each year that
they subscribe.除此以外,Quick Service 每年给顾客提供消费积分.
in addition 除此以外
bonus 奖金 津贴
point 得分,比分 bonus point 消费积分
In addition ,Quick Service gives bonus points to customers for each year that
they subscribe.除此以外,Quick Service 每年给顾客提供消费积分.
