1. change lifecycle
2. 个人面对change，personal 和professional的change都会在一个杯子里；有3种策略面对change：
- 不断加change，可能会导致水杯翻掉；
- change inventory list，re-prioritize in the cup；
- change to a bigger cup，然后提升resiliance！resiliance的提高有如下方法：practicing gratitude，excercise，an act of kindness，meditation.
3. FUD - fear uncertainty doubt - reduced productivity
* how to deal with doubt：
1.1 help team to be aware of the fud，and this sebsequent consequence - reduced productivity.
1.2clarify the FUD
- set the properexpectation
- clarify the positive outcomes
- provide the step by step approach
4. 可以用2个方面来驱动change：
heat-》aviod the pain if we don't do
light -》the desire to goto better place
5. thinking —》logic；
emotion —》action
