Unit 3 Hotels

Unit overview

https://app.yinxiang.com/shard/s12/nl/2591669/4069dc90-2806-4e82-816d-dd87b7aa3c2e

Recommending a hotel

【Vocabulary】Hotels: location, features and price

video：https://app.yinxiang.com/shard/s12/nl/2591669/723448f9-7588-4a7a-a7fc-0aa872fece7a

1. There are many things to consider when choosing a hotel.
   1）Location:
   e.g.
   The hotel is right downtown.
It isn't near the airport.
It's close to shopping.
   2）Hotel features:
   e.g.
   The hotel has a great fitness center.
It doesn't have a swimming pool.
Every room has free wireless internet.
It doesn't have a business center.
   3）Price:
   e.g.
   The room rates are reasonable.
It's about $150 a night.
It's too expensive.

2. dialog
   e.g.

A: The Hotel Regency looks interesting. It's right downtown .
B: No, it's too expensive . And it doesn't have a swimming pool.
A: Hey, the Atlantic Hotel has a swimming pool, and the rates are reasonable .
B: Yeah, but it isn't near downtown. The Hotel Vincent looks good .
A: Yeah. Nice pool , close to downtown. The rooms look comfortable.
B: And the rates are great.
A: Sounds perfect.

【Expressions】Asking for a hotel recommendation

1. Use these expressions to ask for a hotel recommendation:
   e.g.
   Can you recommend a good hotel?
Do you know a good hotel in Vancouver?

2. Use these expressions to recommend a hotel:
   e.g.
   How about the Hotel Anna?
I can recommend the Regency Hotel.

3. You might want to ask follow-up questions.
   e.g.
   How much is it a night?
Is there free wireless internet?
What are the rooms like?

4. Use these expressions to respond to a recommendation:
   e.g.
   Sounds perfect!
I don't think so.
I'm not sure.
Do you know any others?

【Reading】Reading hotel reviews

I can recommend the Waves Hotel. 
It's right on the ocean. 
The rooms have a lot of light and are very comfortable. 
You can walk from your room to the beach. 
The rates are reasonable. 
The hotel is modern and clean. 
All the rooms have free wireless internet.

The Dalton Hotel is great. 
It's right downtown , and you can walk to the river. 
The rooms are really comfortable  and have free wireless internet . 
Everything is modern and clean. 
Oh, yeah – there's a great swimming pool and  fitness  club, too. 
I think the rates  are reasonable. 
It's about $300 a night  .

Making a hotel reservation

【Expressions】Reserving a room

video：https://app.yinxiang.com/shard/s12/nl/2591669/1c1ecb29-f57f-4bef-aba8-6a508ede6eb1

1. Use the following expressions to reserve a room in a hotel:
   e.g.
   I'd like to make a reservation.
I'd like to reserve a room.

2. The day you will arrive at the hotel is the day you are checking in. The day you will leave is the day you are checking out.
   e.g.
   A: When are you checking in?
B: March 15th.
A: When are you checking out?
B: March 19th.

3. When making a reservation, you also need to determine the kind of room you want.
   e.g.
   single room
double room
smoking room
nonsmoking room

4. The price of a room is called the rate. Rates are usually for one night.
   e.g.
   A: What's the rate?
B: It's $210 a night.

5. To hold the reservation until you arrive, the clerk will ask for your credit card number.
   e.g.
   A:Can I have your credit card number?
B:It's 3788-6672-4038-24.

Culture note: US hotels often ask how many guests the room is for, then ask about bed sizes - one large bed for a couple, for example, or two smaller beds for two individuals. Hotels have varying terms, but you can answer most questions about a reservation with the language here.

【Grammar】'Would like' with nouns and infinitives

Read the email asking for information about a hotel reservation. Select the correct answer.

【Expressions】Understanding hotel clerks

Familiarize yourself with some common questions a hotel clerk might ask when you reserve a room over the phone.

1. First, the clerk will greet you and ask how he or she can help. Notice that may is a more formal way of saying can in polite questions.
   e.g.
   Can I help you?
May I help you?
How can I help you?

2. The clerk will ask a number of questions.
   e.g.
   For how many people?
When are you checking in?
For how many nights?
Would you like a single room or a double?

3. When you've worked out the details, the clerk will ask if you'd like to confirm the reservation and ask for the necessary information.
   e.g.
   Would you like to reserve it now?
Can I book that for you?
Can I have your name?
May I have your credit card number?

4. When the reservation is completed, the clerk might ask if he or she can help you any further.
   e.g.
   Can I help you with anything else?
Is there anything else I can help you with?

Checking in to a hotel

【Vocabulary】Hotel vocabulary

video：https://app.yinxiang.com/shard/s12/nl/2591669/2dc13c39-ba44-46b2-ab78-e6a9727c1041

1. luggage

bags, cases, etc. that contain sb's clothes and things when they are travelling
e.g. There's room for one more piece of luggage.

2. key card

a plastic card with digital coding used to open a door
e.g. My key card did not work, so I could not enter my hotel room.

3. elevator

a machine that carries people or goods up and down to different levels in a building or a mine
e.g. It's on the fifth floor, so we'd better take the elevator.

4. credit card

a small plastic card that you can use to buy goods and services and pay for them later
e.g. All major credit cards are accepted at our hotels.

5. front desk

the desk inside the entrance of a hotel, an office building, etc. where guests or visitors go when they first arrive

6. passport

an official document that identifies you as a citizen of a particular country, and that you may have to show when you enter or leave a country
e.g. a valid passport

7. umbrella

an object with a round folding frame of long straight pieces of metal covered with material, that you use to protect yourself from the rain or from hot sun
e.g. I put up my umbrella.

8. suitcase

a case with flat sides and a handle, used for carrying clothes, etc. when you are travelling
e.g. to pack/unpack a suitcase

9. hotel clerk

a hotel receptionist
e.g. We were greeted by the hotel clerk.

10. lobby

a large area inside the entrance of a public building where people can meet and wait
e.g. a hotel lobby

【Expressions】Confirming and correcting

1. To confirm something, you can start your sentence with the word so.
   e.g.
   A: We're checking in on the 19th and checking out on the 22nd.
B: So, that's for three nights.
A: That's correct.

2. If the information is correct, use these expressions:
   e.g.
   Right
That's right
Correct
That's correct

3. If the information is incorrect, use the word actually.
   e.g.
   A: We're checking in on the 3rd and checking out on the 14th.
B: So, that's for 10 nights.
A: Actually, it's 11 nights.

4. The person you correct might apologize with expressions like sorry about that or excuse me.
   e.g.
   A: We're checking in on the 3rd and checking out on the 14th.
B: So, that's for 10 nights.
A: Actually, it's 11 nights.
B: Oh, sorry about that. That's 11 nights.
A: That's right.

5. dialog
   e.g.

WOMAN: I'm checking in on the 1st and checking out on the 5th.
CLERK: So , that's one person for four nights?
WOMAN: Actually , it's two people for four nights.
CLERK: Oh, excuse me. Two people for four nights.
WOMAN: That's right .

【Expressions】Closing a conversation

1. People often make a polite, friendly remark toward the end of a conversation to signal that it's coming to a close. When checking in to a hotel, for example, the clerk might say You're all set to signal that the check-in is complete. The clerk might then say something like Have a nice day.
   e.g.
   You're all set.
That's about it.
Here's your credit card.
Have a nice day.
Have a pleasant stay.
Have a good evening.
Take care.

2. These expressions are usually followed by a goodbye or a thank you.
   e.g.
   Thank you
Thanks!Bye
Thank you very much!Goodbye
See you later

【Final Task】Checking in to a hotel

You are checking in to a hotel. You have reserved a nonsmoking room for four nights, checking out on the 22nd. Listen and record the correct response.

video：https://app.yinxiang.com/shard/s12/nl/2591669/6870c7a6-248c-4b31-bc22-945f58687c07

Checking out of a hotel

【Expressions】Checking out of a hotel

video：https://app.yinxiang.com/shard/s12/nl/2591669/476d6288-58e5-451c-b613-817d14b0e932

1. Here are some expressions you can use to check out of a hotel:
   e.g.
   I'd like to check out, please.
I'm checking out.
Could I check out, please?

2. The most important part of checking out is, of course, settling the bill. The clerk will tell you how much you owe:
   e.g.
   That's $996.
Your bill comes to $996.
The total amount is $996.

3. If you have any questions about the bill, use expressions like these:
   e.g.
   That seems high.
That doesn't seem right.
I'd like to review my bill, please.

4. Once you agree on the bill, you will be asked how you would like to pay.
   e.g.
   Would you like to pay with your credit card?
How would you like to pay for that?

5. If you are on a business trip, remember to get a receipt.
   e.g.
   I'd like a receipt, please.

【Expressions】Asking for and giving feedback

1. When you are checking out, the clerk at hotel reception might ask you for feedback on your stay. Notice that the word was in the expressions is the past tense of the verb be.
   e.g.
   How was your stay?
How was everything?
How was your room?

2. Here are some ways to give positive, non-specific feedback:
   e.g.
   It was fine, thanks.
Everything was great.

3. If something wasn't to your satisfaction, you might want to let the hotel know. Here are some examples:
   e.g.
   Pretty nice, but my room was very small.
It was OK, but my shower wasn't very hot.
Actually, my bed was a little uncomfortable.

4. The hotel clerk might respond in one of the following ways:
   e.g.
   I'm sorry to hear that.
I do apologize for that.
Thanks for letting us know.

5. Depending on how you feel, here are some possible responses:
   e.g.
   That's okay.
No problem.
It's not a big deal.