Why You Can't Ignore Culture In Your Recruiting Process

原文来自福布斯:
http://www.forbes.com/sites/chriscancialosi/2016/07/18/how-important-is-your-recruiting-process-to-your-culture/#29a5fdf8f43b
写HRM作业的材料,顺便翻一下,语句不通顺,欢迎指教。

For many rapidly-growing organizations, hiring the best talent available is priority number one. But when done poorly, your recruiting process can cost your company more than you might expect.

对于大部分快速增长的公司,招募到顶级人才是当务之急。但是如果做的不好,招聘成本会远远超出期望。

A recent Harvard Business School study found that avoiding a toxic worker was worth about $12,500 in turnover costs. And according to ERE Media, it can cost even more to replace them. Entry-level employees cost between 30-50 percent of their annual salary to replace. For mid-level employees, that number climbs to upwards of 150 percent of their annual salary.

哈佛商学院最近的研究表明,避免单个不良员工所需的平均代价约为12,500美金。而ERE Media的研究表明,替换他们所需的成本则更高。初级员工的替换成本大概是他们年薪的30%-50%。对于中层员工,成本则高达其年薪的150%。

Tangential effects of a poor recruiting process can also affect your bottom line. A typical year of recruiting at Virgin Media, for example, costs the company an estimated $6 million in lost revenue by upsetting over 7,500 customer applicants.

一个糟糕的招聘流程也会影响你的赖以生存的业务。比如维珍传媒由于不当的招聘流程导致了客户的流失,一年大概损失了600万美金。

Any business leader worth their weight will acknowledge that their success is largely the result of the team they have built. Finding the best people to move your business strategy forward while ensuring that they do so in ways that amplify your culture (rather than derailing it) can be a tall ask. Especially in small organizations that are hiring and growing at lightning speed.

所有称职的商业领袖都会明白他们的成功来源于他们一手打造的团队。对于正在飞速发展的初创企业,找到最佳人选来推进企业战略,确保他们在推广你的企业文化而不是出轨,是个艰巨的任务。

All too often, the pressures of filling open positions can tempt hiring managers to cut corners in terms of culture fit in order to keep up with the growth curve. To make matters worse, the recruiting processes that have been the staple of organizational life for decades seem to serve as their own barrier to finding the best quality talent for your organization.

基于组织增长的压力,招聘经理们往往在组织文化的契合度上妥协,以便尽快填充空职位。更糟糕的是,招聘流程正在成为招募高质量人才的绊脚石。

The Recruiting Game Has Changed
In decades past, when the cards in the hiring process were largely held by employers, candidates were forced to bend to their will if they ever hoped to land that next dream job. But things are changing. Many in the talent space would argue that today, the power resides with the candidates. Companies are forced to find new ways to cultivate relationships not only with current applicants but with a passive talent pool who may someday decide that their organization is a place that they want to be.

招募的游戏规则已经改变
在过去几个世纪,招聘的主动权牢牢掌握在雇主手里,应聘者不得不卑躬屈膝以获得他们心仪的工作,但是情况已经发生了改变。目前主动权更多的掌握在应聘者手中。公司不仅仅需要和当前应聘者培养关系,而且也要发展新的途径去培育潜在的人才池,以便他们有一天决定来公司发展。

I recently sat down with Leela Srinivasan, Chief Marketing Officer of the San Francisco-based hiring software firm Lever, and Phil Hendrickson, Chief Talent Strategist at Qwalify, an engagement platform for enterprise recruiting, to learn more.

我最近和Lever(一家位于旧金山的招聘软件公司)的首席市场官Leela Srinivasan以及Qwaligy(一家企业招聘平台)的首席人才策略师Phil Hendrickson进行了沟通,以便获取更多情况。

“Hiring today is not about vetting applicants who are eager to work for your company”, says Srinivasan. “In today’s business environment, the balance of power rests with the candidates. Today, recruiting is more about mutual evaluation and finding the right fit.”

“今天的已经招聘不是从一堆迫切想来公司的候选人中筛选简历了。当前商业环境下,主动权已经偏向了应聘者,招聘更多的是双向评估并找到契合点” Sirinivasan说。

Finding the right fit and mutual evaluation inevitably requires more interaction and more time and energy. And in order to evolve the talent process to meet this new operating environment, companies are leveraging technology to do a lot of the heavy lifting for them.

双向评估需要更多的互动,也需要投入更多的时间和精力,为了让人才招募流程适应当前的形势,一些公司借助于技术手段去完成一些繁琐的工作。

The more that organizations can rely on technology to support the process, the faster they can meet the needs of the hiring managers. Still, relying too heavily on technology has its own drawbacks.

公司使用的技术手段越多,招聘流程的效率就会越高,也能满足招聘经理们的需求。但是过度依赖技术也有其负面影响。

“Lack of engagement is perhaps the biggest gap created by recruiting technology,” says Hendrickson. “It makes people feel as though they are not seen or heard when they try and apply for a job. They end up in a ‘black hole’ after spending time trying to introduce themselves to a company. This creates a dangerous cascade that works against a company’s ability to remain competitive in the talent marketplace.”

“招聘技术可能导致缺乏参与感”,Hendrickson说。“这让应聘者感觉自己没有被重视,感觉自己的所有介绍都石沉大海。这会对公司在人才市场上保持竞争力产生不利影响。

5 Ways to Improve Your Recruiting Process
So, what can business leaders do to ensure that their recruiting processes are truly maximizing their organization’s ability to attract and retain the best possible talent as they grow? I asked Leela and Phil for their expert advice.

改善招聘流程的5个方法:
那么商业领袖们如何保证招聘流程最大化的增强了招募最佳人才的能力?以适应组织增长的需要。为此我请教了Leela和Phile。

Make recruiting everyone’s responsibility. When internal stakeholders distance themselves from the recruiting process, you lose the ability for both the organization and the candidate to establish personal relationships and you reduce the level of mutual understanding. Without this, it makes it extremely difficult for people to make decisions about the potential fit. “People don’t generally join an organization just because they hit it off really well with the recruiter,” Srinivasan adds. “Fit is about gaining a broad understanding via interactions with multiple people in an organization.”

  1. 让招聘成为每个人的责任。
    当内部利益相关者对招聘流程敬而远之的时候,组织也就失去了和应聘者建立私人关系能力,也降低了互信水平。进而导致人们无法决定潜在的契合点。人们不会因为和招聘专员对脾气就加入一个组织,决定是否合适需要与组织中的多个人互动才能判断。

Invest in your tools and processes. Establishing a clear recruiting process that leverages current best practices is the first step. In doing so, many will find that there are any number of tools and technology products out there that may serve to help make the recruiting process more effective and more efficient. Don’t underestimate the power of usability: well-designed tools that take friction out of your hiring process will be more widely adopted by your employees, and will save you time in the long run.

  1. 投资于工具和流程。

**Provide the right resources to your team. **Providing the right guidance to your team throughout the recruiting process will ensure that they are set up for success. They should be evaluating candidates on various dimensions throughout the process, as opposed to rehashing things that have already come up in previous stages. They should also be probing beneath the surface of a candidate’s answers to uncover useful insight into their skills and experience. This will likely require some form of interview training, so people feel ready to support the process when the time comes.

  1. 为团队提供恰当的资源

Culture is critical to the process. This is even more poignant within small companies that are scaling rapidly. Every hire can impact the culture and business trajectory, but the pressures to fill roles when the organization is growing at exponential rates can present quite the dilemma for recruiters and hiring managers. “There can be an inherent risk and a trade-off between quality and fit, and it’s important not to give in to that pressure,” says Srinivasan. “You really need to ask yourself how that person may impact the culture of the organization in the long-term.”

  1. 组织文化对于招聘流程至关重要。

**Invest in onboarding and retention. **After you’ve found the perfect candidate, another job has just begun. Hendrickson points out that too many companies spend wisely on talent acquisition activities only to watch their prize hires walk out the door because there was insufficient investment in retaining them.” Make sure your onboarding process is setting up your new team members for success.

  1. 投资于入职和留住人才。

Your recruiting process says a lot about your company. What you truly value. Your viewpoint on employees. The extent to which different functions within the organization truly collaborate (or not).

从一个组织的招聘流程可以看出组织真正看重的价值以及组织对雇员的态度,甚至也可以看出公司内不同的部门是否精诚合作。

Technology is constantly evolving to relieve many of the more transactional aspects of the recruiting process, but it doesn’t mean that the entire process can be automated. Rather, the time that is freed up due to automation can be better spent doing the things only people can do: connecting, building relationships, etc.

得益于技术的不断发展,招聘流程中许多事务性的工作可以减轻,但这并不意味着招聘可以自动完成,那些节省出来的时间应该用于做一些只有人才能够完成的工作,比如建立(与应聘者或潜在应聘者的)联系,发展关系等等。

Organizations of all sizes must thoughtfully educate people, both internally and externally, on the brand and culture. Those that are most adept at creating transparent views into their organizations for candidates are those that will likely find themselves better positioned to attract the best talent as they grow.

各个规模的组织都应对多想想如何对内部及外部人才培训其品牌和企业文化。那些善于为应聘者在企业中建立开诚布公文化的企业会发现他们也能在招聘顶级人才方面占据有利地位。

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