Alice is upset because the handbag she just bought online has some quality issues.

艾丽斯很不高兴，因为她刚在网上买的手提包有质量问题。

Alice & Albert

Alice: Albert校友及好朋友，在一家英语培训机构任职

Albert: 男主，跨国公司程序员

Albert: Alice,you seem troubled. What's up?

艾尔伯特: 艾丽斯，你好像很烦恼。有什么事吗?

Alice: Well,I bought this handbag from an online store the other day,and it has faded already. I don't think this bag is authentic.

艾丽斯: 嗯，前几天我在网上商店买了这个手提包，它已经褪色了。我认为这个包不是正品。

Albert: Let me see. Um...the texture feels weird. It's definitely fake.

艾尔伯特: 让我看看。嗯…质地感觉怪怪的。这绝对是假的。

Alice: I knew it! 

艾丽斯: 我就知道!

Albert: What are you gonna do about it？

艾尔伯特: 你打算怎么办?

Alice: Nothing,I suppose. I've already paid for it.

艾丽斯: 没有,我想。我已经付过钱了。

Albert: What? Are you letting them get away with selling fake items?

艾尔伯特: 什么?你是要让他们销售假货而逍遥法外吗?

Alice: So what do you suggest?

艾丽斯: 那你有什么建议?

Albert: Um...did the seller explicitly tell you that the bag is 100% genuine?

艾尔伯特: 嗯…卖家有没有明确告诉你这个包是100%的正品?

Alice: I'll check my online chat log to see if the seller said that. But its product description page definitely has the word    "authentic" on it.

艾丽斯: 我要查一下我的网上聊天记录，看看卖家有没有说过。但是它的产品描述页面上肯定有“正品”这个词。

Albert: Um...I think you have a pretty good chance to get your money back. I once bought a jacket online,but it turned out to be a fake one. I managed to get a full refund in the end.

艾尔伯特: 嗯…我认为你有很大可能拿回你的钱。我曾经在网上买过一件夹克，但结果是一件假货。最后我设法得到了全额退款。

Alice: Really? How did you do that?

艾丽斯: 真的吗?你是怎么做到的?

Albert: First,you need to gather proof of the seller's misconduct. And then send all your supporting documents to the customer service.

艾尔伯特: 首先，你需要收集卖家的不当行为的证据。然后把你所有的证明文件寄给售后服务。

Alice: That souds complicated.

艾丽斯: 听起来很复杂。

Albert: Actually,it's not. I'll help you with that.

艾尔伯特: 事实上,它不是。我会帮你的。

本课生词总结

fade：vi. 褪色；凋谢；逐渐消失

authentic：adj. 真正的，真实的；可信的

texture：n. 质地；纹理；结构；本质，实质

genuine：adj. 真实的，真正的；诚恳的

gather：vt. 收集；收割；使…聚集；使…皱起

proof ：n. 证明；证据；校样；考验；验证；试验

misconduct：n. 不端行为；处理不当