principle 8 : communicate with customers/users

Never lose sight of why software is being developed:to satisfy real needs,to solve real problems.The only way to solve real needs is to communicate with those who have the needs.The customer or user is the most important person involved with your project.If you are a commercial developer, talk often with the clients.Keep them involved.Sure, it is easier to develop software in a vacuum, but will the customer like the result?If you’re a producer of shrinkwrap software,”customers”are harder to locate during development.So role-play.Designate three or four individuals in your organization as prospective customers and tap them for ideas that will keep them as customers or make them happy.If you’re a government contractor, talk often with the contracting officers, their technical representatives, and, if possible, the users.People and situations change often in the government.the only way to keep up with the change is communication.Ignoring the changes may make life seem easier in the short term, but the final system will not be useful.

原则8:与客户/用户沟通

永远不要忽视软件开发的原因:满足真正的需求，解决真正的问题。解决真正需求的唯一方法是与有需求的人交流。客户或用户是参与项目的最重要的人。如果你是一个商业开发人员，经常和客户交流。让他们参与进来。当然，在真空中开发软件更容易，但是客户会喜欢这样的结果吗?如果你是软件外包的生产商，在开发过程中很难找到“客户”。所以角色扮演。在你的组织中指定3到4个人作为潜在的客户，并征求他们的意见，让他们成为客户或让他们开心。如果你是政府的承建商，要经常与承建商、他们的技术代表，以及(如果可能的话)与使用者沟通。政府里的人和事经常变化。跟上变化的唯一方法是交流。忽视这些变化可能会让生活在短期内看起来更容易，但最终的系统将不会有用。