My name is Eric Yuan.
I am the founder and CEO of ZOOM video communications. I started the company in 2011. Prior to founding Zoom, I was at Cisco for several years. I came to Cisco as part of the WebEx acquisition. Ultimately, I became VP engineer at Webex.
I spent a lot of time talking with customers. Customers are really unhappy about the Webex experience. And I feel like it's time to build the next generation of Webex. No matter which device you are using, like a mobile device, desktop, or conference, you should make your video experience perfect. To have that experience, you gotta build something from scratch.
When it comes to building a very scalable company, how to organize all the team members from all over the world, work together, and make sure to improve productivity is very important.
So over the past several years, the company has grown very rapidly. We have over half of million business customers, not only do we build technology or service, we also build an ecosystem which we can integrate with CRM applications, like Zendesk or Slack, integrate with all other hardware solutions as well. Overall, we wanna be very open, flexible integration with any other software, hardware, or business flow applications.
To have the best experience, you gotta take a different approach. You need to take a step back, really understand the customer problem, then invest your engineer time into the product. You make sure it's very easy to use. If it's too hard, nobody's gonna use it. That's why simplicity is NO.1 important thing to drive video conferencing usage.
We are the users, we gotta make sure we love that solution. If employees are not happy, guess what? they can't deliver happiness to customers. That's why our culture is to focus on delivering happiness to each other, delivering happiness to our customers.
我叫袁埃里克。
我是ZOOM video communications的创始人兼首席执行官。我在2011年创办了这家公司。在创建Zoom之前，我在思科工作了几年。我是作为收购WebEx的一部分来到思科的。最终，我成为了Webex的副总工程师。
我花了很多时间和顾客交谈。客户对Webex的体验非常不满。我觉得是时候构建下一代Webex了。无论您使用哪种设备，如移动设备、桌面或会议，您都应该使您的视频体验完美无瑕。要有这样的经验，你必须从头开始。
当谈到建立一个规模非常大的公司时，如何组织来自世界各地的所有团队成员，共同工作，并确保提高生产力是非常重要的。
所以在过去的几年里，公司发展非常迅速。我们拥有超过50万的商业客户，我们不仅构建了技术或服务，还构建了一个可以与CRM应用程序（如Zendesk或Slack）集成的生态系统，还可以与所有其他硬件解决方案集成。总的来说，我们希望非常开放、灵活地与任何其他软件、硬件或业务流应用程序集成。
为了获得最好的体验，你必须采取不同的方法。你需要后退一步，真正了解客户的问题，然后把你的工程师时间投入到产品上。你要确保它很容易使用。如果太难，没人会用。这就是为什么简单性是推动视频会议使用的第一要务。
我们是用户，我们必须确保我们喜欢这个解决方案。如果员工不高兴，你猜怎么着？他们不能给顾客带来快乐。这就是为什么我们的文化是专注于给彼此带来快乐，给我们的顾客带来快乐。
